Terms and Conditions

Who we are

London Flow is a sole trader, based in Bromley, London, providing plumbing, heating and gas services across Bromley and South East London. Gas Safe registration number 984886. You can reach us on 07956 754 634 or at general@londonflow.co.uk.

Using this website

The information on this site is provided in good faith for general guidance. It is not advice for a specific job and should not be relied on in place of an inspection.

Prices and quotes

Prices shown on this site, including any guide prices and any promotional offer, are estimates only. They are not a binding quote. A firm price is given after we have seen the job, and it is valid for 30 days unless we say otherwise.

Prices may change if the work turns out to be different from what was described, if hidden problems are found once work begins, or if parts prices change. We will tell you and get your agreement before doing extra work.

Where a promotional price is shown alongside a higher price with a line through it, the higher price is our standard price for that service immediately before the offer began.

Call-out fees

A call-out fee covers attendance and initial diagnosis. It is payable whether or not the fault can be fixed on the visit, and any repair work is charged in addition unless we agree otherwise in writing.

Payment

Unless agreed otherwise, payment is due on completion. For larger installations we may ask for a deposit towards materials, which will be set out in your quote. Materials remain our property until paid for in full.

Access and safety

You will need to give us safe access to the property and to the areas we need to work in, and to tell us about anything we should know, such as asbestos, previous alterations or the location of the stopcock. Someone aged 18 or over should be present for gas work so that safety checks can be explained and signed off.

Our work

We will carry out work with reasonable care and skill, as required by the Consumer Rights Act 2015. Gas work is carried out only by a Gas Safe registered engineer. Manufacturer warranties on parts and appliances are provided by the manufacturer and are subject to their own terms, including any servicing requirements.

If something we have done is not right, tell us and we will put it right. This does not affect your statutory rights.

Cancelling

Your right to cancel and how refunds work are set out in our Cancellations and Refunds policy.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for unforeseeable losses, for pre-existing faults in your system that our work did not cause, or for losses arising from information you gave us that was incomplete or inaccurate.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are unaffected.

Complaints

Please contact us first at general@londonflow.co.uk and we will aim to acknowledge your complaint within five working days and resolve it within 28 days. If we cannot resolve it, you may be able to use an alternative dispute resolution scheme or seek advice from Citizens Advice on 0808 223 1133.

General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms is found to be unenforceable, the rest continues to apply.